Politique d’expédition

Thank you for choosing Custom One — where your custom apparel gets printed fast and delivered reliably.

We’re Ready When You Are

Before placing your order, we recommend reviewing our shipping policy in detail. If you still have questions, feel free to contact our team at sales@customoneonline.com or give us a call. We’re here to help!

Our Responsibility

At Custom One, we take pride in our speed and reliability. We are responsible for:

  • Printing your order on time
  • Shipping your order on time
  • Using your selected delivery service and carrier

However, we are not responsible for delays caused by the carrier, including but not limited to:

  • Holidays
  • Natural disasters
  • Severe weather conditions
  • Pandemic-related delays
  • Customs clearance issues (for international orders)

We do not operate our own delivery network and rely on trusted carriers such as USPS, UPS, FedEx, DHL, and others. All delivery times are estimates provided by the carriers.

Shipping Terms & Definitions

Business Day:
A business day refers to Monday–Friday, excluding weekends and U.S. federal holidays.

Cutoff Time for Same-Day Shipping:
Orders must be placed by 2:00 PM CT to qualify for same-day shipping.

Processing Time:
This is the time required to prepare your order for shipping. It varies by product and is listed at the top of each product description. Processing time is not included in delivery time unless the item is eligible for same-day shipping.

Expected Delivery Date:
This is an estimate provided by the carrier and is not guaranteed. Delays due to weather, COVID-19, or other unexpected events may occur.

Delivery Class:
Carriers offer multiple service levels like Priority Mail (USPS) or Ground Shipping (UPS). Features, speed, and pricing vary by class.

Shipping Coverage

We ship to the USA, Canada, Australia, APO addresses, and most regions in Asia. If you're outside these areas, please contact us for availability.

Standard turnaround time: 5–10 business days, depending on product, quantity, and print method.

Tracking Your Order

Once your order ships, you’ll receive an email with:

  • A shipping confirmation
  • A tracking number
  • A direct tracking link

If you created an account during checkout, you can also log into the My Account section to view your order status. (Guest checkout orders cannot be tracked this way.)

Shipping Issues & Resolutions

Lost in Transit:
If your package is lost, you must submit a claim within 4 days of the estimated delivery date. We’ll gladly reprint and reship your order at no cost.

Tracking Says “Delivered,” But I Didn’t Receive It:
If tracking shows delivery, but the item wasn't received:

  • Check with neighbors, building staff, or porch areas
  • Contact your local post office for more details
  • If the carrier confirms delivery, Custom One is not liable for reshipping. Replacements can be arranged at your expense.

Returned to Sender:
If your order is returned due to:

  • An incorrect address
  • Refusal by the recipient
  • Unclaimed customs delivery

We’ll notify you and give the option to reship. New shipping charges will apply. If the item is not returned to us, a new order must be placed.

Wrong Shipping Address:
Customers are responsible for providing accurate addresses. If the address is incorrect and the package is not returned, you’ll need to place a new order. Returned packages can be reshipped once corrected, with additional shipping fees.

Damaged Items in Transit:
If your order arrives damaged, send a photo of the damage to sales@customoneonline.com. We’ll reprint and ship a replacement at no cost to you.

Need Help?

We’re always here to assist. Contact our support team at sales@customoneonline.com or visit our Help Center for more shipping FAQs.