Thank you for choosing Custom One!
Before placing your order, please take a moment to review our shipping policy. If you need any assistance, feel free to reach out to us via email.
At Custom One, we are committed to printing and shipping your orders on time with the requested delivery service and carrier. However, please note that we rely on shipping carriers and cannot be held responsible for any delays caused by holidays, natural disasters, or factors beyond our control.
Our goal is to provide you with the best service possible. We work with major shipping carriers such as USPS, UPS, FedEx, DHL, and others to deliver your packages. Please keep in mind that all delivery estimates provided by carriers are subject to potential delays due to holidays and natural disasters.
We want to clarify that our responsibility is limited to printing and shipping your orders promptly. We are not responsible for any delays or issues caused by the shipping carrier. Please understand that unforeseen circumstances may arise, such as severe weather conditions or COVID-related delays, which can affect delivery times.
We want to ensure transparency and provide you with the necessary information. Our business days exclude Saturdays, Sundays, federal holidays, and days when banking institutions are closed. Additionally, our cutoff time for same-day shipping is 12:00 PM EST.
Please be aware that the processing time, indicated at the top of each product description, is separate from the shipping time. Delivery dates are estimated by the carriers and may be subject to delays due to holidays and natural disasters. Please note that we cannot guarantee delivery dates due to ongoing COVID-related delays and restrictions. Our responsibility is limited to printing and shipping your orders on time.
We offer shipping to various locations, including the USA, Canada, Australia, APO addresses, and Asia. If you have any specific location requests, please contact us.
To track your order, we will send you a confirmation email with a tracking number and a link to track your package. You can also check the status of your order by signing into your account on our website, provided you created an account during checkout.
If your order is lost in transit, we will assist you in submitting a claim. For lost packages, please notify us within four days of the estimated delivery date. We will cover the costs of reprinting and reshipping your order, but we may need your cooperation to confirm the shipping address and potentially contact the local post office for assistance.
In case of incorrect recipient addresses, the responsibility lies with the customer. If the package is returned to our facility, we will notify you and discuss the next steps, including updating the address or arranging for a new shipment. Additional shipping charges may apply in these situations.
If your order shows that it is being returned to us, it is often due to an undeliverable address. We will contact you to determine how to proceed and update the address if necessary. Please note that new shipping charges may apply for unclaimed packages, returns, or incorrect addresses.
Delivered but it’s not
While we strive for reliable delivery, there may be instances where tracking shows a package as delivered, but the recipient claims non-receipt. In such cases, we cannot cover the cost of reshipping the order unless the tracking details indicate a clear delivery issue.
If your product arrives damaged, please send us a photo of the damaged goods to Sales@CustomOneOnline.com
. We will gladly send you a replacement at no additional cost.
We value your satisfaction and are here to assist you throughout the ordering process. If you have any further questions or concerns, please don't hesitate to contact us.
Thank you again for choosing Custom One!